Welcome to Gemini Lash Lounge!
We are dedicated to provide you with exceptional service and a relaxing experience. Please review our policies to ensure a smooth and enjoyable visit.
1. A p p o i n t m e n t s
- Booking: Appointments can be scheduled either online or by calling us at (866)278-4178. We recommend booking in advance to secure your desired time!
- Late Arrivals: Please arrive at least 5 minutes before your appointment to allow time for any necessary preparations, including using the washroom. If you do arrive late, we may need to shorten your service or reschedule to accommodate other clients.
2. C a n c e l l a t i o n s & R e s c h e d u l i n g
- Cancellation Policy: We require a minimum of 24 hours notice for cancellations or rescheduling. To avoid cancellation fees, please ensure to cancel your appointment at least 24 hours in advance.
- Late Cancellation: A 50% cancellation fee of the scheduled service will be charged for appointments cancelled less than 24 hours before the appointment start time.
- No-Shows: No-shows will be charged 100% of the price of the scheduled service.
3. P a y m e n t
- Accepted Forms of Payment: We gladly accept cash, debit, and credit cards, including VISA, MASTERCARD, and AMEX for your convenience. Please note that full payment is required at the end of your service. Thank you for your understanding, and we look forward to providing you with an exceptional experience!
4. H e a l t h & S a f e t y
- Health Concerns: Please inform us of any allergies or medical conditions prior to your appointment so we can provide the safest experience possible. If you are feeling unwell or have any symptoms of illness, we kindly ask that you reschedule your appointment for the health and safety of everyone. Your well-being is our top priority, and we appreciate your understanding as we strive to create a safe environment for all clients.
- Hygiene Practices: At Gemini Lash Lounge, we prioritize your health and safety through strict hygiene practices. Our team follows rigorous sanitation protocols, ensuring all tools and equipment are thoroughly cleaned and disinfected before each use. We also maintain a clean and organized workspace to create a welcoming environment. Your well-being is our top priority, and we are committed to providing you with a safe and enjoyable experience.
5. S e r v i c e S a t i s f a c t i o n
- Consultations: We offer personalized consultations before your service to discuss your desired look in detail and ensure we understand your preferences. During this time, our experienced technicians will answer any questions you may have about the process, products, and aftercare. This allows us to tailor your experience to meet your specific needs, ensuring you leave with results that exceed your expectations.
- Follow-Up: If you are not completely satisfied with your service, please reach out to us within 3 days to ensure we can properly address your concerns. We value your feedback and want to make certain that any issues are resolved promptly and to your satisfaction. Your happiness is our priority, and we are committed to making things right to ensure you leave feeling confident and pleased with your experience.
6. P r i v a c y P o l i c y
- Personal Information: We respect your privacy and are committed to protecting your personal information. Rest assured that we will never share your data with third parties. Your trust is essential to us, and we take every precaution to keep your information secure and confidential.
- Confidentiality: All client information and appointment details are kept strictly confidential to protect your privacy. We understand the importance of discretion and take every measure to safeguard your personal data. You can trust that your information will remain secure and will not be shared with anyone outside of our team.
7. S o c i a l M e d i a & P r o m o t i o n s
- Promotions: Stay connected through our social media channels for exclusive promotions and updates that you won’t want to miss. By following us on Instagram @geminilashloungeyvr , you’ll be the first to know about special offers, new services, and exciting events. Join our online community to engage with us and share your experiences, as we love showcasing our clients and their stunning transformations!
- Photography: We love to showcase our work and share the beauty of our services! If you would prefer not to be photographed during your appointment, please let us know in advance. Your comfort is important to us, and we will respect your wishes while still providing an enjoyable experience.
8. C o n t a c t U s
For any questions or concerns, please feel free to contact us:
- Phone: (866)278-4178
- Email: info@geminilashlounge.com
- Address: 2860 West 4th Avenue, Vancouver, British Columbia Canada V6K 1R2
Thank you for choosing Gemini Lash Lounge! We are excited to welcome you and are dedicated to providing you with an exceptional experience tailored to your needs. Our skilled team is committed to ensuring you feel comfortable and pampered from the moment you walk through our doors. We can’t wait to help you achieve the beautiful results you desire!